Frequently Asked Questions Regarding Online Viewing
How do I cancel my membership?

You can cancel your membership at any time simply by using the online form provided by the payment processor here to cancel or if you experience problems using this option you can contact customer support.

How do I become a member?

You can get a membership to Mature Gay DVDs Online Theater by clicking here.

How do I view the movies online?

You view the movies directly on your computer, no downloads needed. To view the movies you need to have flash installed on your computer.

You can check to see if you have flash installed by visiting the compatibility test page. If you do not have flash installed on your computer you can get it for free by clicking here.

Is buying a membership safe?

Yes, buying a membership and using your creditcard to do so is 100% safe and all information is handled discreetly and never sold or given away to anyone.

You will be discreetly billed by our creditcard processor CCBILL and the charge on your card will be listed as:

CCBILL

Who do I contact with billing / other questions?

For billing questions or any other questions regarding our site and product, please contact us or support@maturegaydvds.com

All emails to customer support will be answered within 24 hours of reciept.
Frequently Asked Questions Regarding Our DVDs
Does the DVD come with a menu and chapters?

Yes, your DVD will have a full animated menu and chapters so that you can easily skip from movie to movie and scene to scene.

How much do you charge for shipping?

Shipping is FREE to anywhere in the world.

Do you ship to the US, Canada, Australia, etc... ?

Yes, we ship to every country in the world. If your country is not available on the shipping form please contact us regarding how to do a cash order.

Do you ship to P.O. Boxes ?

Yes, since we use the regular mailing system this is no problem.

How do you ship the movies?

We ship all movies by regular mail. For your privacy all DVDs are shipped in discreet white boxes. No where on the shipping box does it mention the name of the site or the company you purchased from

Does the DVDs come in jewel cases with covers ?

No. To be able to send multiple dvds as a letter jewel cases are not included. The DVDs are discreet with only the number of the DVD - there are no covers or mentioning of the content on the DVD

How long does it take before I receive my movies?

Most orders arrive within 1-2 weeks but it might take up to 30 days, depending on your location.

What if my order gets lost or stolen?

If your order gets lost, stolen or has not arrived within 30 days we will send you a free replacement. Just send us an email and explain the situation.

Will the DVD play on my DVD Player?

All DVDs are Region 0 NTSC movies, which means they can be played on every DVD Player worldwide (Including PAL DVD Players!). All DVDs are burned on DVD+R Discs, this is the most common standard and works on almost any DVD Player and PC (check here to check if your DVD player supports DVD+R Discs).

Is ordering safe / Billing info?

Yes, ordering is 100% safe and secure. All creditcard transactions are handled by CertoPay (Failsafe Payments Europe Ltd, Cyprus). All transactions trough CertoPay are 100% safe, secure and discreet. All information you submit to them is kept 100% confidential.

The charges will appear discreetly on your creditcard bill as:

"certopay.com*DA-MGD|+35722022506"

For billing questions, please contact support@maturegaydvds.com

Who am i doing business with?

All DVD orders will be fulfilled by: MGD, 29752 Sayalonga, Spain.

What is your refund policy?

Refunds are only issued upon the safe return of the DVD's shipped. In case an order has not arrived within 30 days we will send you a free replacement. DVD's can not be exchanged for a different DVD at any point after an order has shipped.

What is the status of my order?

Click here to lookup the status of your order.

Who do I contact with billing / other questions?

For billing questions or any other questions regarding our site and product, please contact us or support@maturegaydvds.com

All emails to customer support will be answered within 24 hours of reciept.

Terms And Conditions
Restrictions

Before placing an order you must be aged 18 years or over.

Order Confirmation

After you have confirmed your order we will send an email to you summarising each order you have placed. Once the payment for your order is confirmed your order will be packaged in a plain white box and posted to you.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.

Limitation of Liability

We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.

Disclaimer

MGD and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:

The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site. All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of MGD howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.




2257 Documentation - Billing Info - Privacy Statement - Links

© Maturegaydvds.com 2006 - 2017 Mature Gay DVD Shop. All Rights Reserved.